Legal

Privacy Policy

Last updated

At RoomCompanion, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.room-companion.com, use our mobile app (if any), create an account, list a property, make a booking, or otherwise interact with our services (collectively, the “Platform”).

By using RoomCompanion, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

Information You Provide Directly

  • Account Information: Name, email address, phone number, password, and profile details when you register as a guest or host.
  • Booking Information: Travel dates, number of guests, special requests, and payment details.
  • Host Information: Property details (address, photos, descriptions, amenities), bank or mobile money account information for payouts, identification documents (where required for verification), and tax information.
  • Communications: Messages between guests and hosts, support inquiries, and feedback/reviews.
  • Payment Information: Details necessary to process payments via Mobile Money, Visa/Mastercard, or bank transfer (we do not store full card details — these are handled by our secure payment processors).

Information Collected Automatically

  • Device and usage data: IP address, browser type, device type, operating system, and pages visited.
  • Cookies and similar technologies: To remember your preferences, analyze traffic, and personalize your experience.
  • Location information: Approximate location derived from IP address or device settings (if you allow it).

Information from Third Parties

  • Verification services, background check providers (for hosts), analytics providers, and advertising partners.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and operate the RoomCompanion Platform, including matching guests with hosts.
  • To process bookings, payments, and payouts.
  • To power our AI features that help you find and book stays quickly and easily.
  • To communicate with you (booking confirmations, reminders, support responses, and important updates).
  • To improve our services, conduct analytics, and develop new features.
  • To personalize your experience and show relevant listings.
  • To ensure platform safety, prevent fraud, and enforce our Terms of Service.
  • To comply with legal obligations (e.g., tax reporting, anti-money laundering requirements).

4. Sharing Your Information

We may share your personal information with:

  • Hosts and Guests: Limited information is shared during the booking process (e.g., guest name and contact details are shared with the host, and vice versa).
  • Payment Processors: Mobile money providers, banks, and card processors to complete transactions.
  • Service Providers: Cloud hosting, analytics, email delivery, AI service providers, customer support tools, and verification services — all under strict data processing agreements.
  • Legal Requirements: When required by law, court order, or government authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties for marketing purposes.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access, correct, or delete your information
  • Object to or restrict certain processing
  • Withdraw consent
  • Data portability (in some cases)
  • Opt-out of marketing communications

To exercise these rights, please contact us using the details below. We will respond within the time required by applicable law.

You can also manage cookies through your browser settings.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for essential functionality, analytics, and personalization. For more details, please see our Cookie Policy.

9. Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect personal information from children.

10. International Data Transfers

If you are located outside Uganda, your information may be transferred to and processed in other countries. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: